Terms of Service

OVERVIEW

Often operates this website and offers the information, products, and services available through it. In these Terms of Service, “Often,” “we,” “us,” and “our” refer to the business operating the Often store. “You” refers to anyone who visits the site or purchases from us.

Using this website or placing an order means you agree to these Terms of Service and to the policies linked here, including our Refund Policy. Please read them before using the store. If you do not agree, do not use the website or purchase through it.

We may add features or revise these terms by posting an updated version on this page. The version posted when you use the store applies to that use, subject to applicable law. Our storefront is hosted on Shopify, which provides the ecommerce platform we use to sell online.

SECTION 1 - ONLINE STORE TERMS

You must be old enough to enter a binding agreement in your place of residence to use this store or purchase its products. You may use the website only for lawful purposes and in accordance with these terms.

Do not transmit malware, interfere with the website, or use the store to violate another person’s rights or any applicable law. We may restrict access when we reasonably believe these terms have been breached.

SECTION 2 - GENERAL CONDITIONS

We may decline an order or limit access to the website where permitted by law, including to address fraud, security concerns, or misuse. The headings on this page are included to help you navigate it and do not change the meaning of the terms.

Information submitted through the site may travel across networks and be adjusted to work with connected devices and services. Payment information is handled through our payment providers and their security processes. You may not reproduce, resell, or commercially exploit the website or its content without our written permission.

SECTION 3 - SITE INFORMATION

We aim to keep product and website information accurate, but content can become incomplete or outdated. General educational material on this site is not a substitute for a product label or professional advice. Consult the current label and other reliable sources before making decisions about a supplement.

We may update site content as products or services change. Past descriptions and archived material may be retained for reference and may no longer describe a current offer.

SECTION 4 - CHANGES TO SERVICES AND PRICES

Prices, promotions, availability, and website features may change. The price and applicable terms shown at checkout are the ones presented for the order you submit, subject to correction of an obvious error and applicable law. We may modify or discontinue a product or feature, but changes to an existing order will be handled under the terms that apply to that order.

SECTION 5 - PRODUCTS AND SERVICES

Often products may be offered only online and may be available in limited quantities. We work to show packaging, colors, and product information accurately, but screen settings and production changes can affect how an item appears. Read the packaging and directions delivered with your product before use.

We may limit quantities, geographic availability, or purchases where permitted by law. Product descriptions and offers may change before an order is accepted. Returns and refunds are governed by our Refund Policy, including the 30-day first-order guarantee and any applicable processing fee.

Often supplements are not intended to diagnose, treat, cure, or prevent disease. If you have a medical condition, take medication, are pregnant or nursing, or have a question about suitability, consult a qualified healthcare professional before use.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

Please provide accurate, current contact, delivery, and payment information when ordering. You are responsible for updating account details so we can process your order and contact you if a problem arises.

We may review, limit, or cancel an order that appears fraudulent, unauthorized, duplicative, or intended for resale. If we change or cancel an order, we may try to contact you using the details supplied at checkout. If a payment has been collected for an order we do not fulfill, we will handle the payment in accordance with applicable law and our Refund Policy.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

Some features may be supplied by other companies. Their tools can be subject to their own terms and privacy practices. Review those terms before using a third-party feature. We may add or remove integrations as the store develops, and we remain responsible for our own obligations under applicable law.

SECTION 8 - THIRD-PARTY LINKS

The website may link to sites or services operated by others. A link does not mean we control or endorse the destination. Read the third party’s terms and policies before using its site or making a purchase there. Questions about a third-party product or service should be directed to its provider.

SECTION 9 - COMMENTS AND SUBMISSIONS

If you send us a review, suggestion, image, or other submission, you confirm that you have the right to share it and that it does not violate another person’s rights or contain unlawful or harmful material. Do not impersonate another person or submit misleading content.

You give Often permission to use feedback you choose to submit for the purpose for which it was provided, such as responding to you or displaying a review where you have agreed to publication. We may moderate or remove content that violates these terms. Our use of personal information remains subject to our Privacy Policy and applicable law.

SECTION 10 - PERSONAL INFORMATION

How we collect, use, and protect personal information is described in our Privacy Policy. Review that policy when you use the store or provide personal information.

SECTION 11 - ERRORS AND OMISSIONS

Product descriptions, prices, promotions, shipping information, or availability may occasionally contain an error. We may correct information on the website and, where legally permitted, contact you to resolve an affected order. If an error materially changes an order you placed, we will explain the available options before proceeding.

SECTION 12 - PROHIBITED USES

You may not use this website to break the law; infringe intellectual property or privacy rights; harass or mislead others; submit false information; distribute malware; collect personal data without authorization; send spam; scrape or overload the site; or attempt to bypass its security. We may suspend access or take other appropriate action in response to misuse.

SECTION 13 - WARRANTIES AND LIABILITY

We provide the website and its general content on an “as available” basis. We do not promise that access will be continuous or error-free. Product rights, remedies, and any express guarantee we offer remain available as described in the applicable offer, our Refund Policy, and applicable law.

To the fullest extent allowed by law, Often is not responsible for losses that are indirect, incidental, or consequential and that arise from use of the website. Nothing in these terms excludes a right or liability that cannot legally be excluded, including rights that apply to defective products or consumer purchases.

SECTION 14 - YOUR RESPONSIBILITY FOR MISUSE

If your unlawful use of the site, violation of these terms, or infringement of another person’s rights results in a third-party claim against Often, you agree to reimburse us for reasonable losses and costs resulting from that claim to the extent permitted by law. This provision does not limit your statutory consumer rights.

SECTION 15 - SEVERABILITY

If a provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent they can operate independently. The unenforceable portion will be limited only as much as necessary under applicable law.

SECTION 16 - TERMINATION

These terms apply while you use the website. You may stop using the site at any time. We may suspend or end access if there is a material breach, suspected fraud, or a security risk. Ending access does not cancel payment obligations for an accepted order or rights and duties that arose before termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with policies and purchase terms expressly linked at the time of your order, describe the agreement concerning your use of this website. A failure by Often to enforce one provision on one occasion does not waive the right to enforce it later.

SECTION 18 - GOVERNING LAW

These terms are governed by the laws applicable to the Often business in the United States, except where mandatory consumer protections in your place of residence apply. Nothing in this section removes rights that applicable law does not permit us to remove.

SECTION 19 - CHANGES TO THESE TERMS

We may revise these terms as the store changes. Updates will be posted on this page with a revised date. Your use of the website after an update is subject to the updated terms, but an update will not retroactively change an order already accepted unless the law permits it and we notify you where required.

SECTION 20 - OTHER IMPORTANT TERMS

We may transfer our rights and duties under these terms as part of a change to the business, provided this does not reduce your rights under an existing order. You may transfer a right or obligation under these terms only with our written agreement, unless applicable law provides otherwise.

Shipping destinations and delivery options shown at checkout reflect the services currently available for your order. Review our Shipping Policy for more information.

SECTION 21 - EMAIL COMMUNICATIONS

If you subscribe to Often emails, you can unsubscribe using the link in an email or by contacting help@takeoften.com. Marketing consent is optional and is not required to make a purchase. We may still send essential messages about an order or customer-service request.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to help@takeoften.com.

Last updated: September 23, 2026