Refund Policy

Last updated: September 23, 2026

Often stands behind its products and customer experience. The 30-Day Often Guarantee applies to a customer's first qualifying order only, allowing time to use Often Sleep as directed and decide whether it is right for their routine.

30-Day Often Guarantee

You may request a return within 30 days after delivery of your first qualifying Often order.

To be eligible:

  • Contact us within 30 days after your qualifying order was delivered.
  • The purchase must be your first eligible Often order.
  • Use the product according to the directions on its packaging.
  • If you bought a multi-unit supply, any units beyond the one you tried must remain unopened.
  • Return any complimentary gifts included with the order for the applicable refund amount.

This guarantee applies only to the first qualifying order. Later purchases, duplicate orders, repeat purchases, and subscription renewals are outside the guarantee.

How to Start a Return

Email help@takeoften.com with your order number and the email address used at checkout. Our team will review your request. If it is accepted, we will provide a shipping label and directions for returning the package.

Please do not send products back before receiving return instructions. We cannot process an unsolicited return.

Refund Processing Fee

A $7 processing fee is deducted from each approved refund to cover return handling and administration.

When the Fee Is Waived

We do not apply the $7 fee when a confirmed Often service, fulfillment, or shipping error caused the refund request. Examples include:

  • We sent the wrong item.
  • Our team caused a duplicate shipment.
  • We made an address or order-handling error.
  • A verified carrier or fulfillment problem requires a resolution.
  • The product arrived damaged, as confirmed during review.
  • Our support team verifies another service error.

Damages and Issues

Check your delivery when it arrives. If anything is damaged or defective, or if you received an incorrect item, email help@takeoften.com promptly with your order number and a description of the issue. We will review it and work with you on a resolution. The processing fee is waived for a confirmed Often error.

Exceptions and Non-Returnable Items

Some goods cannot be returned, including perishable products, custom or personalized items, personal care goods, hazardous materials, flammable liquids, and gases. Gift cards are not returnable.

Sale or promotional purchases are covered only when the 30-Day Often Guarantee was expressly included with that offer. Subscription renewals, repeat orders, and purchases after the first qualifying order are outside the guarantee unless we approve an exception or applicable law requires otherwise. Email help@takeoften.com if you are unsure about a specific item.

Subscription Orders

Manage your subscription before its next renewal date. Renewal orders are not covered by the first-order guarantee unless we confirm that an Often service, fulfillment, or shipping error caused the problem. For help managing a subscription or reviewing a renewal, email help@takeoften.com.

Refunds

After we receive and inspect a return, we will let you know whether the refund is approved. An approved refund goes back to the original payment method, less the $7 processing fee unless the fee is waived for a confirmed Often error.

We generally process approved refunds within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, please email help@takeoften.com.